Privacy Policy

Effective Date: April 4, 2026

Real Low (“Company”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website and services.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following categories of personal information:

  • Name
  • Email address
  • Phone number
  • Shipping address
  • Billing address
  • Account login information
  • Order and transaction history
  • Device, browser, and usage information

Payment information is not stored or processed directly by Real Low. All payment transactions are securely processed through Stripe.

How We Use Your Information

We may use collected information to:

  • Process and fulfill customer orders
  • Create and manage customer accounts
  • Provide customer support
  • Send order confirmations and shipping notifications
  • Send marketing and promotional emails
  • Send abandoned cart reminders
  • Improve website performance and customer experience
  • Detect fraud, abuse, or unauthorized activity
  • Comply with legal obligations

Payment Processing

All payments are processed securely through Stripe. Real Low does not store, process, or retain full payment card information on its servers.

Payment information submitted during checkout is subject to Stripe’s privacy and security practices.

Cookies & Tracking Technologies

Our website may use cookies and similar technologies to improve functionality, analyze traffic, and support marketing efforts.

Technologies and services used may include:

  • Functional cookies generated by the .NET platform
  • Google Analytics
  • Meta/Facebook Pixel
  • TikTok Pixel
  • Email marketing and notification services

These tools may collect information such as browser type, device information, IP address, browsing activity, referral pages, and interactions with our website.

Email Communications

We may send transactional emails related to orders, shipping updates, account activity, and customer support.

Customers may also receive marketing emails, promotional offers, newsletters, and abandoned cart reminders.

Users may unsubscribe from marketing communications at any time using the unsubscribe link included in applicable emails.

Information Sharing & Disclosure

Real Low may share customer information with trusted third parties when necessary to operate the business and fulfill services.

These parties may include:

  • Shipping carriers and logistics providers
  • Suppliers and fulfillment partners
  • Payment processors
  • Analytics providers
  • Email communication providers
  • Fraud prevention and security services

We do not sell customer payment information.

Data Security

We implement commercially reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Customers are responsible for maintaining the confidentiality of their account credentials.

Fraud Prevention & Account Protection

Real Low reserves the right to monitor transactions, account activity, and website usage for fraud prevention, abuse detection, unauthorized access, and security purposes.

Orders or accounts suspected of fraudulent activity may be delayed, canceled, restricted, or permanently removed at our discretion.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfill business purposes, comply with legal obligations, resolve disputes, and enforce agreements.

Your Privacy Rights

Depending on applicable laws and your location, you may have rights related to:

  • Accessing your personal information
  • Correcting inaccurate information
  • Requesting deletion of your information
  • Opting out of marketing communications
  • Requesting information regarding data collection practices

California residents may have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).

Customers located in certain jurisdictions may also have rights similar to those provided under the General Data Protection Regulation (GDPR).

Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

Third-Party Services & Links

Our website may contain links to third-party websites, platforms, or services that are not operated or controlled by Real Low.

We are not responsible for the privacy practices, policies, or content of third-party services.

Changes to This Privacy Policy

Real Low reserves the right to modify or update this Privacy Policy at any time without prior notice.

Continued use of the website following policy changes constitutes acceptance of the revised policy.

Contact Information

If you have questions regarding this Privacy Policy or would like to request access, correction, or deletion of your personal information, please contact:

support@reallow.store