Return & Refund Policy

Effective Date: April 4, 2026

At Real Low, we strive to provide a reliable shopping experience and stand behind the products we offer. This Return & Refund Policy outlines the conditions, requirements, and procedures for eligible returns and refunds.

By placing an order through Real Low, you agree to the terms outlined in this policy.

Return Eligibility

Customers may request a return within 14 days of the delivery date.

To qualify for a return, items must generally meet the following conditions:

  • Unused
  • Unopened where applicable
  • Returned in original packaging
  • In resellable condition
  • Accompanied by proof of purchase and order number

Return eligibility may also be subject to supplier, warehouse, and fulfillment partner approval requirements.

Real Low reserves the right to deny returns that do not meet eligibility requirements.

Non-Returnable Items

The following items are generally non-returnable and non-refundable:

  • Clearance or final sale items
  • Gift cards
  • Digital products or downloadable content
  • Hygiene or personal care products
  • Items prohibited from resale under state or federal law
  • Products showing signs of use, damage, or tampering caused after delivery

Certain additional supplier-specific restrictions may apply depending on the product category.

Return Request Process

Customers requesting a return must initiate the request through the Real Low return portal available on the website.

Customers may be required to provide:

  • Order number
  • Proof of purchase
  • Photos of the item and packaging
  • Description of the issue or reason for return

Return requests are reviewed before approval. Submission of a request does not guarantee refund approval.

Damaged, Defective, or Incorrect Items

If a product arrives damaged, defective, or incorrect, customers should submit a return request as soon as possible through the return portal and upload clear photos of:

  • The item received
  • Any visible damage or defects
  • The product packaging
  • Shipping label where applicable

Failure to provide requested documentation may delay or affect claim review.

Missing Packages

If a package is marked as delivered but has not been received, customers should contact support promptly.

Real Low may investigate the shipment with the shipping carrier before determining eligibility for refund or replacement consideration.

Investigation timelines may vary depending on the carrier and circumstances involved.

Return Shipping

Approved eligible returns qualify for free return shipping.

Real Low will provide a prepaid return shipping label once the return request has been reviewed and approved.

Unauthorized returns sent without approval may be rejected or returned to sender.

Refund Processing

Approved refunds are generally processed within 1–3 business days after the returned item has been received and inspected.

Refunds are issued only to the original payment method used during checkout.

Depending on the financial institution or payment provider, additional processing time may apply before funds appear in the customer’s account.

Real Low does not issue cash refunds, alternative payment refunds, or refunds to different payment methods.

Inspection & Approval

Returned items may be inspected before refund approval is finalized.

Refunds may be reduced, denied, or rejected if:

  • The returned item does not match the original order
  • The item shows signs of use or damage after delivery
  • Required components or packaging are missing
  • Fraudulent or abusive return behavior is suspected
  • The return violates supplier or fulfillment partner requirements

Fraud Prevention & Abuse Protection

Real Low reserves the right to monitor return activity for fraud prevention, abuse detection, and account protection purposes.

Excessive returns, fraudulent claims, chargeback abuse, false damage reports, or policy manipulation may result in:

  • Refund denial
  • Account suspension or termination
  • Restriction from future purchases
  • Legal action where appropriate

Limitation of Liability

Real Low reserves the right to make final determinations regarding return eligibility, refund approval, damaged item claims, and policy enforcement.

To the fullest extent permitted by law, Real Low shall not be liable for indirect, incidental, or consequential damages related to returned products, shipping delays, carrier issues, or denied claims.

Policy Updates

Real Low reserves the right to modify or update this policy at any time without prior notice.

Continued use of the website following policy updates constitutes acceptance of the revised policy.

Contact Information

For questions regarding returns, refunds, or return request status, please contact:

support@reallow.store